FAQ's

What happens when I make a purchase?

Simply use the shopping cart, once you have finalised your order and submitted it and follow the prompts

We accept the following ways of payment

  Credit Card

  PayPal

  AFTERPAY

  ZIPPAY

 

All orders are shipped within 24 to 48 hours after purchase is made

Please Note: we are unable to ship to PO Boxes we do need a full address

 

What is your returns policy?

Returns must be done within 7 days - please contact us regarding a return

We endeavour to describe & represent our products accurately, please choose carefully as we cannot return items because of changed of mind or wrong decisions - please contact us regarding an item

If you wish to return a product due to a fault please contact us, you will need the copy of your receipt - a replacement will be sent once the original item is return with receipt & once we have checked the item

We do check all items once they are shipped to make sure they are of our standard. We

 

How do I track my order?

Once your order is packed & sent, we will advise via email of the postage details including the tracking number

 

How long will my order take to arrive?

Once your order has left it generally will take 7 - 10 days to arrive, this will depend on its final destination, if you are regional it will take longer

If you need your item by a certain time frame please send us a message prior to purchasing as shipping cost will be different to our standard shipping

 

What happens if my item arrives damaged?

We do make sure we pack all our items carefully to insure that they arrive to you in one piece, accidents can happen - please refer to our privacy policy

If you would would like to insure your item please advise us at the time of check out & we will advise of the cost

Please read of T&C's for the items that arrive damaged  

We will advise if we will not post and item due to any reason, if you still would really like to have the item we will post and make sure we do everything to ensure that it arrives safely & in one piece. This will be at the risk of you

What are your delivery options?

Depending on the size of your item/s will depending on whether we use Australia Post or our couriering service.

We will advise you at the we receive your order how we will send your item/s